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Policies and Procedures
Find clear information about borrowing, privacy, security and the standards behind our service. Choose a policy below, or contact our team if you need help.
Fair Treatment and Responsible Lending
Understand what responsible lending should mean at every stage of your relationship with KFC.
Interest, Fees and Pricing Policy
Know what a loan will cost before you commit.
Complaints and Customer Resolution
Tell us what went wrong and what would help put it right.
Privacy Notice
How your information is used, what you can ask us to do, and where to get help.
Data Protection Policy
A practical standard for handling personal information responsibly.
Cookies and Website Technologies
Understand website storage and the choices available to you.
Information Security Statement
Know how to recognise risks and report a security concern.
Whistleblowing and Speaking Up
Raise a concern about serious wrongdoing without having to prove the whole case yourself.
Fraud Prevention and Response
Spot suspicious requests early and know what to do next.
Compliance and Ethical Conduct
Clear responsibilities, honest decisions and accountability for how KFC operates.
Website Information and Disclaimer
Understand the purpose and limits of information on this website.
Need help with your own circumstances?
For a payment question, a charge you do not understand or a concern about service, use the customer support and complaints routes.