Whistleblowing and Speaking Up
Raise a concern about serious wrongdoing without having to prove the whole case yourself.
What belongs here
Whistleblowing concerns include suspected fraud, bribery, falsified records, serious regulatory breaches, misuse of customer information or retaliation for raising a concern. Customers, staff, suppliers and partners may have relevant information. For a routine service dispute, the Complaints page is usually the clearer starting point.
What to record
Set out what happened, dates, people or processes involved and why the matter concerns you. Distinguish what you saw from what you heard. Keep lawful records you already hold. Do not obtain evidence through unauthorised access, confront the person concerned or circulate allegations publicly in an attempt to investigate.
Reporting channels
Before sharing sensitive allegations, ask KFC for the designated independent reporting recipient and a safe way to communicate. If the concern involves that person or senior management, request an alternative recipient outside the affected reporting line. The general telephone number and email address can be used to ask for routing information; they must not be treated as an anonymous or restricted-access reporting service.
Protection for people who speak up
Reports based on an honest, reasonable concern should not attract retaliation merely because they cannot be substantiated. Intimidation, threats, improper dismissal or adverse treatment connected to speaking up should be separately investigated. Deliberately fabricated allegations are different from a report made in good faith that proves mistaken.
How a report should be handled
A trained recipient records the concern with restricted access, assesses immediate risk and checks independence. The investigator is appointed according to the conflict and severity assessment. Findings, corrective actions and any required authority referrals are documented. Information shared with the reporter may be limited to protect other people and an investigation.
Confidentiality and external rights
Identities should be shared only where necessary and lawful; absolute secrecy cannot be promised. Anonymous reporting is effective only when the channel supports it, and may limit follow-up. This policy does not restrict a lawful report to a competent authority or prevent you from seeking independent legal advice.