EXISTING CUSTOMERS
Get help with the loan you already have.
Contact KFC about a payment, statement, charge or change in circumstances. Explain what you need and ask for the next step.
A payment may be difficult?
Contact the team early. Explain what changed, when you expect income and what you can realistically manage.
An enquiry does not change your agreement. Ask for written confirmation of any agreed arrangement.
What do you need help with?
Repayment difficulty
Share a brief explanation of the change. Ask which options can be considered and when you will receive an update.
A balance, payment or charge
Ask for a statement, payment history or explanation. Keep your receipts and use the channel confirmed by KFC for account information.
A suspicious message
Stop before sending money or documents. Do not share a password, PIN or one-time code. Verify the request using KFC’s published contacts.
A service concern
Explain the issue and the outcome you seek. You can raise a complaint without applying for another loan.
Keep a clear record
Keep the date, the name of the person you spoke with, any reference and the next update agreed. If an update is overdue, follow up with that reference. Keep sensitive records for the appropriate channel confirmed by KFC.